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Managing Conflict at Work

We’ve all been there—needing to deal with a conflict between co-workers, managers, and employees, or directed at you, the HR professional. It would be great if we could just make it all go away, but avoiding doesn’t usually work. Instead, conflicts tend to persist and escalate, and managers and HR directors and staff spend a lot of time and energy putting out fires.

The good news: you can learn to manage conflict without losing your cool (or your mind!). In this short workshop, learn some essential tips and tools for navigaDng conflict more effecDvely:

  • Understand conflict and its sources.

  • Learn about what conflict really costs organizations and


  • Experience some foundational positive strategies for effective communication to resolve/avoid conflict.

  • How to decide when to intervene and when to let people work it out themselves.

  • A 15 second technique to cool down conflict which you can use at any time.

  • Additional resources

    Lorraine Segal, M.A. is coordinator and professor in the newly revived Conflict Management Certificate program for professional development at Sonoma State University and a consultant, coach and trainer for the County of Sonoma. Through her own business, Conflict Remedy, she also works with non profits, corporations, and governmental agencies focusing on conflict management, bullying issues, and effective communication. The goal: to create a more harmonious and productive workplace.

Her clients have included the Department of the Interior, County of Sonoma, St. Joseph’s Medical Center, State Fund of California, and many non profits, governmental entities, and corporations. She was just named one of the Top Thirty Conflict Resolution Experts to follow on LinkedIn. Ms. Segal is also a contributing author in the forthcoming book, Stand Up, Speak Out Against Workplace Bullying. You can contact her and read her blog through her website:



Earlier Event: September 13
Annual HR and Employment Law Conference
Later Event: November 8
HR on the Rocks